Q

Can I get a sample   for free ?

A

For small QTY and   low value product, we can provide sample for free exclude shipping cost. For   high value sample, we will charge the basic sample cost, but we can refund   all the cost if customers place order after sample test.

Q

How to confirm the product   quality before placing orders ?

A

Most of our   products confirm to international standards like USP/EP/BP/JP/CP. We will provide   COA/TDS/MSDS for customers to confirm the specification before placing order.

Q

What is the payment   you accept?

A

For small and low   value order, we accept CreditCard, MaterCard,VISA,Western Union and T/T.For   large order, we can do T/T and L/C. Any pay on delivery or pay-after are not   available for us.

Q

What is your   shipment way ?

A

For less than 100kg   gross weight order will ship with courier like FedEx or UPS, we support   customers to place courier orders remotely by their account, we will package   the goods well and wait for pick up.For more than 100kg goods, we will   transport by Air or Sea according to customers' requirement.

Q

How long is your after-sales   service?

A

We accept customer’s   quality complaint in three month after customer received the goods. We   provide tech.support for all-life if customer place order from our company.

Q

How do you treat quality complaint ?

A

We support customer to provide our products to any rightful   third party testing organization to test our products according to the COA   specification, if the test result is confirm with COA, we will take all the   loss for customers.